Política de frete

Shipping Policy

Anointed Online Store

1. Order Processing

All orders are processed after payment has been successfully completed.

Orders are fulfilled through our trusted fulfillment partners, Printful and Zendrop, depending on the product(s) ordered. Many items are made to order, while others are fulfilled directly from our supplier network.

Processing Times

  • Printful products: Typically 2–7 business days to print, prepare, and package.

  • Zendrop products: Typically 1–6 business days to process and prepare for shipment.

Processing times may be longer during holidays, peak shopping seasons, product launches, or other periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

Shipping begins after your order has been processed and fulfilled.

Estimated Delivery Times

  • United States: 3–7 business days

  • International: 7–21 business days (varies by destination)

Delivery times are estimates only and are not guaranteed.

Shipping delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • High shipping volumes

  • Other circumstances beyond our control

Anointed Online Store is not responsible for shipping delays once your package has been transferred to the shipping carrier.

3. Shipping Rates

Shipping rates are calculated automatically at checkout based on:

  • Shipping destination

  • Package weight and dimensions

  • Shipping method selected

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned because of:

  • An incorrect or incomplete address

  • An undeliverable address

  • An unclaimed package

the customer will be responsible for any applicable reshipping costs.

Anointed Online Store is not responsible for orders delivered to addresses provided incorrectly by the customer.

5. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Contact the shipping carrier to file a claim.

  2. Check with neighbors, your local post office, or your property's management office.

Unfortunately, Anointed Online Store cannot be held responsible for packages marked as delivered by the carrier.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • Clear photos of the damaged or incorrect item

  • Photos of the packaging (if applicable)

We will review your claim and work with Printful or Zendrop, as applicable, to provide a replacement or other resolution when the claim meets our fulfillment partners' policies.

7. Multiple Shipments

If your order contains products fulfilled by different suppliers or fulfillment centers, your items may arrive in separate packages.

You may receive multiple tracking numbers, and items may arrive on different dates.

8. Order Tracking

Tracking information is automatically emailed once your order ships.

Please allow up to 72 hours for tracking information to update in the carrier's system after receiving your shipping confirmation email.

9. Questions

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website. We're happy to help.

In-Transit Orders and Premature Claims

An order is considered "in transit" from the moment the carrier accepts it until it is marked Delivered. While tracking shows an order as pre-shipment, in transit, or out for delivery, it is on its way and within our stated delivery windows (United States 3-7 business days; International 7-21 business days).

  • We cannot accept return, refund, cancellation, or non-delivery claims for orders that are still in transit. Requests filed while tracking shows the package moving will be declined, and you will be asked to wait for delivery.

  • An order is not considered lost until tracking has shown no movement for more than 21 business days and the carrier confirms the package cannot be located.

  • "Marked delivered but not received" claims may only be opened after the carrier marks the package Delivered.

  • If a refund or replacement is issued for a presumed-lost order and the original is later delivered, you agree to either return it unused at our expense or be re-charged for the item.